Support

Contact Kloudfuse Support

If your organization is a current Kloudfuse customer, please file issues directly in your Kloudfuse GitHub repository.

Otherwise, contact our Support team by email, at support@kloudfuse.com.

Support Ticket Priorities

Kloudfuse uses the following priority levels to support our customers:

Low

An issue with a minor service impact.

Non-critical Kloudfuse services with operational impact cannot be used, or are hard to use.

There is no direct impact on service availability.

High

Critical Kloudfuse services cannot be accessed, are failing, have an impact on production, exhibit service degradation or partial impairment, with no known workarounds.

This ticket priority alerts Kloudfuse Support on-call resources 24x7 to triage the reported issue.

Ticket Status

All tickets have a status:

Open

Kloudfuse Support is actively working on the ticket, or the ticket has been filed recently and is in queue for review by our team.

Waiting for your reply

Kloudfuse Support has reviewed the ticket, and either shared a workaround, provided a solution, or has follow-up questions. We are waiting for your response to confirm that the workaround or solution fixes the problem, or to get the supplemental information.

Solved

The ticket is closed.