Support
Contact Kloudfuse Support
If your organization is a current Kloudfuse customer, please file issues directly in your Kloudfuse GitHub repository.
Otherwise, contact our Support team by email, at support@kloudfuse.com.
Support Ticket Priorities
Kloudfuse uses the following priority levels to support our customers:
- Low
-
An issue with a minor service impact.
Non-critical Kloudfuse services with operational impact cannot be used, or are hard to use.
There is no direct impact on service availability.
- High
-
Critical Kloudfuse services cannot be accessed, are failing, have an impact on production, exhibit service degradation or partial impairment, with no known workarounds.
This ticket priority alerts Kloudfuse Support on-call resources 24x7 to triage the reported issue.
Ticket Status
All tickets have a status:
- Open
-
Kloudfuse Support is actively working on the ticket, or the ticket has been filed recently and is in queue for review by our team.
- Waiting for your reply
-
Kloudfuse Support has reviewed the ticket, and either shared a workaround, provided a solution, or has follow-up questions. We are waiting for your response to confirm that the workaround or solution fixes the problem, or to get the supplemental information.
- Solved
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The ticket is closed.
