Best practices for managing alerts

Ensure Alerts are meaningful and actionable

Set up alerts that are meaningful and actionable.

Consider the impact of having an alert configuration in your system with the following characteristics:

  1. Alerts are being constantly triggered.

  2. Alerts resolve themselves before someone can take action.

  3. Alerts don’t provide information on what the problem is.

  4. Alerts are a result of a problem that cannot be addressed by the team.

These situations inevitably results in your team ignoring ALL the alerts. Therefore, exercise good judgement in designing and implementing your alerting framework.

Add links to the Alert

You can add links to an Alert to associate it with documentation that helps to troubleshoot the issue. Kloudfuse provides several options:

Link to a Runbook

Create and maintain instructions on how to proceed when the alert is triggered.

Link a Dashboard

To help with troubleshooting, associate a Dashboard with the Alert.

Link a Panel

Especially useful when working with large dashboards, link the alert to a specific panel in the Dashboard.